Before contacting us with an enquiry please have a look through these Frequently Asked Questions to see if the answer is here.
What happens when I order?
Once you have placed and paid for your order, an order confirmation email will be sent to you. If you don't get it, please look in your spam, trash or junk folders to see if has erroneously gone into one of those. When we dispatch your goods then you will receive an email to say that your parcel is on it's way.
What if I abandon and incomplete order?
If you made it as far as entering your details then after an hour or so you will get a reminder email that there is an incomplete order awaiting your attention. Sometimes customers get distracted mid order and the email advises how to recover and complete the order!
How can I pay?
We accept payment by credit card, debit card and Paypal. When you pay by card you are passed to our secure payment processor and Wisteria Patchwork has no access to your card details at any point.
What if I change my mind after delivery?
If you change your mind and want to return some or all of your goods then you can do so by arrangement. You need to pay for the postage. Please refer to the Returns page for further details.
What if something in my delivery is faulty?
If something is faulty then you need to return the item for either a refund or a replacement. We will refund your postage costs. Please refer to the Returns page for further details. Note that fabric shrinkage is natural and not a fault. We advise that you wash fabrics prior to use.
The fabrics have shrunk. Can I get a refund?
Shrinkage is natural with cotton fabrics and is not a fault and so we cannot offer a refund in this event. We advise that you wash fabrics prior to use.
Can I order over the phone?
The online store is by far the best way to place an order as it reflects our stock, has the secure systems to accept payment and ensures a quick dispatch and delivery. For these reasons we do not accept telephone orders.
I got some fabric from you and need more but you no longer list it.
If a fabric is no longer listed then it means that it is most likely sold out. It is also possible that our suppliers no longer stock it as many designs are imported in bulk by them as a one off delivery. However, if you email us at email@example.com then we will do what we can to help. Of course, the best bet is to order all that you will need for your project whilst we have it!
How long will my order take to deliver?
We aim to dispatch within 3 working days but in practice it's likely to be quicker! Royal Mail quote normal delivery to take 2 to 3 working days, but again possibly quicker. Please see our Dispatch, Delivery and Payments page.
Do you share my details with anyone?
No. We have no access to your payment details at any point as payment transactions are handled by our secure payment processor. Other details such as your name, address and email address will never be passed on by us to a third party.
Part shipments might occur when an order has been placed for items which have become out of stock and we are expecting replacement stock soon. This would be a rare occurrence but we would contact with a choice of delivering when the order is complete, part shipping or refunding the out of stock item.
- You price fabrics by the half metre - is this a trick to make them seem cheaper? Certainly not! We wouldn't insult your intelligence by thinking you couldn't mentally multilpy by two if you want the per metre price! The real reason is that Shopify (the host eCommerce site) can only deal in order quanties of 1. So we could price and supply by the metre but there would be no way for you to order a part metre. Quantifying and supplying in multiples of the half metre seems a good comprimise.